How scoringworks
Every verified issue gets three scores from 1 to 5. Their sum — out of 15 — sets the priority. A human moderator always makes the final call.
How likely and how serious an injury is
1 — a minor inconvenience. 5 — could cause serious injury or death.
How many people pass by or are affected
1 — a few people a day. 5 — hundreds, or vulnerable groups like children.
How much weather and winter increase the risk
1 — weather doesn't matter. 5 — ice, snow or rain make it much worse.
Score calculator
Example: a low bridge railing with open gaps = 5 + 4 + 4 = 13/15 → High.
What each score means
Moderators use this table so that the same problem always gets the same score.
| Danger | Impact | Exposure | |
|---|---|---|---|
| 1 | Minor inconvenience, no realistic injury | A few people a day | Weather doesn't change the risk |
| 2 | Could cause a trip or a light bruise | Dozens of people a day | Slightly worse in rain or darkness |
| 3 | Could cause an injury that needs first aid | Hundreds of people a day or a busy local route | Noticeably worse in rain, snow or darkness |
| 4 | Could cause a serious injury — a fracture or a fall from height | A main route, a stop or a building entrance | Much worse in winter — ice, snow, early darkness |
| 5 | Could cause a life-threatening injury or death | A very busy place or vulnerable groups — children, elderly, wheelchair users | Becomes dangerous mainly because of ice, snow or frost |
Where reports go
The rule is simple: who can physically fix it?
Streets, sidewalks, bridges, lights, parks
→ Akimat and city departments (construction, housing & utilities, roads)
Schools, universities, stations, state buildings
→ The institution's administration
Entrances, lifts, building yards, facades, roofs
→ Management company or building owner
Collapse, exposed wiring, open manhole
→ Emergency services