Fixing ourstreets
Jondeu collects, verifies and scores city infrastructure problems — from broken steps to open manholes — and turns them into clear monthly reports for the people who can fix them.
Every dotis a problem
We have already documented 195 problems in Astana. 7 of them are fixed so far. Each dot below is one problem.
- Not fixed yet188
- Fixed7
Illustrative data: positions and priority levels are approximate until full details are added.
Small defects,real risks
Most injuries in a city don't come from big disasters. They come from a missing handrail, a sheet of ice under a drainpipe, an open manhole on the way to school. Each one looks small — until someone falls.
Residents notice these problems every day, but their complaints get lost: they are scattered across chats, social media and phone calls, often without a photo, an exact location or any way to check what happened next.
Jondeu turns scattered complaints into structured evidence. Every issue is verified by a person, placed on the map, scored with a transparent method and delivered to the body that can actually fix it — and then we follow up.
From a phototo a fix
Six steps take a problem from the street to the desk of the people responsible — and back to the public as a result.
- 1
Spot it
Look for problems that are visible, public, fixable and significant: a broken step, a dark streetlight, an open manhole. Personal disputes and private matters are out of scope.
- 2
Send a photo
Take 1–3 clear photos, put a pin on the map and add a sentence or two. No account is needed. Location and camera data are removed from photos automatically.
- 3
We verify
A moderator checks every report: is the problem real, public and visible in the photo? Duplicates are merged, and anything that breaks privacy rules is rejected.
- 4
We score
Each verified issue gets three scores from 1 to 5 — Danger, Impact and Exposure. The total out of 15 sets the priority: Low, Medium or High.
- 5
Monthly report
Once a month issues are grouped by who is responsible — the akimat, an institution or a building manager — and sent as a report with photos, scores and suggested fixes.
- 6
We track
We follow every report: whether an answer came, what was promised and whether the problem was actually fixed. Results are published openly.
What wedocument
We document
- Visible — the problem can be seen in a photo
- Public — it affects people in a shared space
- Fixable — there is a clear technical solution
- Significant — it creates real risk or inconvenience
We don't document
- Conflicts between neighbours or individuals
- Accusations against specific people
- Problems inside private apartments
- Anything that can't be confirmed by a photo
A transparentscore
Every issue is rated on the same three criteria — Danger, Impact and Exposure. That makes priorities explainable: anyone can see why one problem is High and another is Low.
Read the full method →Recentlyverified
Commonquestions
Do I need to register?
No. Anyone can send a report without an account. Leaving a contact is optional, and only the moderator sees it.
Will my report appear on the site immediately?
No. Nothing is published until a moderator checks it. This usually takes a few days.
What happens to my photos?
Location and camera data are removed before upload. We don't publish photos with recognisable faces or car number plates, and private addresses are shown only to the street.
Who receives the reports?
Whoever can physically fix the problem: the akimat and city departments for streets and parks, the administration for schools and stations, the management company for residential buildings, and emergency services for urgent dangers.
Is this an official government service?
No. Jondeu is an independent civic project. It does not replace official channels — for emergencies, always call 112 first.
Does AI make decisions?
No. AI may help draft a description or suggest a category, but every final decision — category, score and status — is made by a person.
Spotteda problem?
It takes two minutes. Your contact is never shown publicly.
+ Report an issue- Take 1–3 clear photos
- Mark the place on the map
- Describe what's wrong in one or two sentences
- Hide faces and number plates